Most of SEGCP case-management activities are implemented by volunteer community workers or community navigators. These community navigators are trusted members of or have an unusually close understanding of the community served. This trusting relationship has enabled SEGCP to serve as a liaison between health and social services and the community. This facilitates access to services and improves the quality and cultural competence of service delivery. SEGCP's volunteer and long time community health workers have a long relationship with local service providers, therefore they help achieve results that other professionals cannot.
SEGCP community workers also have built individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as: